Table of Contents
- 1. Overview & Commitment
- 2. CAN-SPAM Act Compliance
- 3. GDPR Email Requirements
- 4. Consent Collection
- 5. Types of Emails We Send
- 6. Unsubscribe Rights
- 7. Email Content Standards
- 8. Email Deliverability
- 9. Email Data Protection
- 10. Third-Party Email Services
- 11. Policy Violations
- 12. Contact Information
Revenue-Focused Email Communication
We only send emails that help you succeed. Every communication is designed to provide value, optimize your revenue, or keep you informed about opportunities. No spam, just success.
1. Overview & Commitment
PrimeTime Media is committed to responsible email practices that respect your privacy and provide genuine value. We comply with all applicable anti-spam laws and maintain high standards for email communication.
Our Email Philosophy
- Value-First: Every email provides actionable insights or revenue opportunities
- Consent-Based: We only email users who have explicitly opted in
- Transparent: Clear identification, easy unsubscribe, and honest subject lines
- Compliant: Full adherence to CAN-SPAM, GDPR, and other regulations
- Creator-Focused: Content designed specifically for YouTube creators' needs
Anti-Spam Commitment
- We never purchase, rent, or sell email lists
- We don't send unsolicited commercial emails
- We respect all unsubscribe requests immediately
- We maintain accurate sender identification
- We never use deceptive subject lines or content
2. CAN-SPAM Act Compliance
We fully comply with the CAN-SPAM Act requirements for commercial email communications:
Header Information
- Accurate "From" Information: All emails clearly identify PrimeTime Media as the sender
- Truthful Subject Lines: Subject lines accurately reflect email content
- Valid Reply Address: All emails include functioning reply addresses
- No Misleading Headers: No deceptive routing or sender information
Content Requirements
- Clear Commercial Nature: Marketing emails are clearly identified as advertisements when required
- Physical Address: All commercial emails include our valid postal address
- Honest Content: Email content matches subject line promises
- No Deceptive Claims: All revenue claims and case studies are truthful and substantiated
Unsubscribe Compliance
- Visible Unsubscribe: Clear unsubscribe mechanism in every commercial email
- Easy Process: One-click unsubscribe without additional steps
- Fast Processing: Unsubscribe requests honored within 10 business days
- No Fees: Unsubscribing is always free
- No Resubscribing: We don't re-add unsubscribed addresses without new consent
CAN-SPAM Penalties
Violations of the CAN-SPAM Act can result in penalties of up to $43,792 per email. We take compliance seriously to protect both our business and your trust.
3. GDPR Email Requirements
For users in the European Union, we comply with GDPR requirements for email processing:
Legal Basis for Processing
- Consent (Article 6(1)(a)): Explicit consent for marketing emails
- Contract (Article 6(1)(b)): Service-related emails necessary for our agreement
- Legitimate Interest (Article 6(1)(f)): Important service updates and security notifications
Consent Requirements
- Explicit Consent: Clear, affirmative action required (no pre-checked boxes)
- Informed Consent: Users understand what they're consenting to
- Granular Consent: Separate choices for different types of emails
- Withdrawable Consent: Easy withdrawal of consent at any time
- Documented Consent: Records of when and how consent was obtained
Data Subject Rights
- Right to Access: Users can request copies of their email data
- Right to Rectification: Users can correct email address or preferences
- Right to Erasure: Users can request deletion of email data
- Right to Object: Users can object to direct marketing at any time
- Right to Portability: Users can export their email preferences and data
GDPR-Compliant Unsubscribe
Our unsubscribe process respects GDPR requirements by allowing granular control over email types and providing immediate opt-out for all marketing communications.
4. Consent Collection
How We Obtain Consent
- Account Registration: Email preferences selected during signup process
- Newsletter Signup: Separate opt-in forms for newsletter subscriptions
- Content Downloads: Consent for educational content delivery
- Webinar Registration: Event-specific email communications
- Service Updates: Essential service communications (opt-out available)
Consent Records
We maintain detailed records of email consent including:
- Date and time of consent
- Method of consent collection
- IP address and user agent information
- Specific content of consent request
- Type of emails consented to
- Any subsequent changes to preferences
Double Opt-In Process
- Initial Signup: User provides email address and selects preferences
- Confirmation Email: Verification email sent to confirm subscription
- Link Confirmation: User clicks confirmation link to activate subscription
- Welcome Message: Confirmation of successful subscription with preference details
Preference Management
Users can update their email preferences anytime through their account dashboard, ensuring ongoing consent and control over their email experience.
5. Types of Emails We Send
Transactional Emails (No Opt-Out)
Essential service emails necessary for account and service management:
- Account Verification: Email confirmation and account activation
- Password Resets: Security-related password recovery emails
- Revenue Notifications: Payment confirmations and revenue share updates
- Security Alerts: Suspicious activity and security breach notifications
- Service Changes: Critical updates to terms, policies, or service functionality
Marketing Emails (Opt-In Required)
Promotional and educational content to help optimize your revenue:
- Revenue Opportunity Alerts: Personalized monetization recommendations
- Feature Announcements: New tools and platform improvements
- Educational Content: YouTube optimization tips and best practices
- Success Stories: Case studies and creator spotlights
- Industry Insights: Market trends and YouTube platform updates
Operational Emails (Opt-Out Available)
Service-related communications with opt-out options:
- Product Updates: New features and service improvements
- Maintenance Notifications: Scheduled downtime and system updates
- Survey Requests: Feedback collection for service improvement
- Support Follow-ups: Resolution confirmations and satisfaction surveys
Email Frequency
- Revenue Alerts: Weekly digest of optimization opportunities
- Educational Content: Bi-weekly tips and best practices
- Product Updates: Monthly feature announcements
- Industry Insights: Monthly market and platform updates
- Transactional: As needed for account and service management
6. Unsubscribe Rights
Easy Unsubscribe Process
- One-Click Unsubscribe: Single click removes you from mailing lists
- Granular Control: Choose specific email types to unsubscribe from
- Immediate Processing: Changes effective within 24 hours
- Confirmation: Email confirmation of unsubscribe requests
- Account Dashboard: Manage all preferences from your account settings
Multiple Unsubscribe Methods
- Email Links: Unsubscribe links in every marketing email
- Account Settings: Preference management in user dashboard
- Reply Requests: Reply to any email with "UNSUBSCRIBE"
- Customer Support: Contact support for assistance with preferences
What Happens When You Unsubscribe
- Immediate removal from selected email lists
- Confirmation email sent to verify unsubscribe
- Preference changes reflected in your account
- Option to resubscribe anytime if you change your mind
- Continued receipt of essential transactional emails only
Transactional Email Exceptions
Even after unsubscribing from marketing emails, you'll continue to receive essential service emails like security alerts, payment confirmations, and critical service updates.
7. Email Content Standards
Content Quality Guidelines
- Value-Driven: Every email provides actionable insights or genuine value
- Revenue-Focused: Content designed to help creators increase earnings
- Accurate Information: All claims and statistics are verified and truthful
- Clear Communication: Professional, easy-to-understand language
- Mobile-Optimized: Emails designed for optimal mobile viewing
Prohibited Content
We never include content that:
- Makes false or misleading revenue claims
- Uses deceptive subject lines or headers
- Contains malicious links or attachments
- Violates intellectual property rights
- Includes inappropriate or offensive material
- Promotes illegal activities or services
Email Design Standards
- Brand Consistency: All emails reflect PrimeTime Media branding
- Accessibility: Emails designed for screen readers and accessibility tools
- Load Speed: Optimized images and content for fast loading
- Cross-Platform: Testing across major email clients and devices
Revenue Claim Verification
All revenue examples and case studies in our emails are verified and represent actual creator results. We never exaggerate or misrepresent potential earnings.
8. Email Deliverability
Deliverability Best Practices
- Sender Reputation: Maintaining high sender scores and positive reputation
- Authentication: SPF, DKIM, and DMARC records properly configured
- List Hygiene: Regular cleaning of email lists and bounce management
- Engagement Monitoring: Tracking open rates, click rates, and user engagement
- ISP Relations: Monitoring deliverability across major email providers
Bounce and Complaint Handling
- Soft Bounces: Temporary delivery failures retried up to 3 times
- Hard Bounces: Permanently invalid addresses removed immediately
- Spam Complaints: Addresses generating complaints removed from lists
- Suppression Lists: Maintaining lists of addresses not to email
Monitoring and Reporting
- Real-time monitoring of delivery rates and reputation
- Regular analysis of engagement metrics and trends
- Proactive management of deliverability issues
- Transparent reporting of email performance to stakeholders
9. Email Data Protection
Data Security Measures
- Encryption: Email data encrypted in transit and at rest
- Access Controls: Limited access to email systems and data
- Audit Logs: Comprehensive logging of email system access and activities
- Regular Backups: Secure backup of email lists and preference data
- Incident Response: Procedures for handling email data breaches
Data Retention
- Active Subscribers: Data retained while subscription is active
- Unsubscribed Users: Suppression list maintained to prevent re-adding
- Consent Records: Proof of consent retained for legal compliance
- Email Analytics: Aggregated metrics retained for business analysis
- Deletion Requests: Individual data deleted upon request (except legal holds)
Third-Party Integrations
- All email service providers meet strict security and privacy standards
- Data processing agreements in place with all email vendors
- Regular security assessments of email infrastructure partners
- GDPR-compliant data transfer mechanisms for international processing
10. Third-Party Email Services
Email Service Providers
We work with trusted email service providers to deliver our communications:
- Mailgun: Transactional email delivery and API services
- SendGrid: Marketing email campaigns and automation
- Amazon SES: High-volume email sending infrastructure
- Klaviyo: Advanced email marketing and segmentation
Vendor Requirements
All email service providers must:
- Comply with CAN-SPAM, GDPR, and other applicable regulations
- Maintain appropriate security certifications and standards
- Provide data processing agreements and privacy protections
- Support our unsubscribe and preference management requirements
- Offer transparent reporting and deliverability monitoring
Data Sharing Limitations
- Email addresses shared only with authorized service providers
- No sharing of email data for third-party marketing purposes
- Strict contractual protections for all shared email data
- Regular audits of vendor data handling practices
11. Policy Violations
Reporting Violations
If you believe we've violated this email policy, please contact us immediately:
- Email: abuse@primetime.media
- Subject Line: "Email Policy Violation Report"
- Information to Include: Email headers, content, and description of violation
- Response Time: We investigate all reports within 48 hours
Our Investigation Process
- Receipt Confirmation: Acknowledgment of your report within 24 hours
- Investigation: Thorough review of reported email and practices
- Corrective Action: Implementation of necessary corrections
- Response: Report of findings and actions taken
- Prevention: Updates to prevent similar issues
Potential Violations
- Sending emails without proper consent
- Failing to honor unsubscribe requests promptly
- Using deceptive subject lines or sender information
- Missing required physical address or identification
- Continuing to email after spam complaints
Zero Tolerance Policy
We have zero tolerance for intentional spam or email abuse. Any confirmed violations result in immediate policy updates and staff training to prevent recurrence.
Email Policy Questions
For questions about this email policy or to manage your email preferences:
Email Preferences: preferences@primetime.media
Unsubscribe Help: unsubscribe@primetime.media
Policy Violations: abuse@primetime.media
Privacy Questions: privacy@primetime.media
General Support: support@primetime.media
Response Time: Email policy inquiries answered within 24 hours.
Responsible Email Partnership
Our email communications are designed to help you succeed, not clutter your inbox. We respect your time and attention by sending only valuable, revenue-focused content that supports your YouTube growth. 📧